Privacy Policy

Effective Date: September 13, 2026

At Mossdew, operated by Pure Foem INC, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, purchase our kitchen and household products, communicate with us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Mossdew, we may collect the following categories of information:

• Contact and Account Information: Your name, email address, telephone number, account credentials, and communication preferences.

• Order and Delivery Information: Your billing address, shipping address, products purchased, order history, delivery instructions, and transaction details.

• Payment Information: Information necessary to process your payment, such as your selected payment method, billing details, payment status, and payment processor reference information. Payment card information may be collected and processed directly by third-party payment providers.

• Customer Support Information: Information included in emails, product reviews, return requests, warranty inquiries, surveys, or other communications with us.

• Device and Usage Information: Your IP address, browser type, device type, operating system, referring pages, pages viewed, access times, and interactions with our website.

• Cookie and Tracking Information: Cookie identifiers, shopping-cart activity, preferences, analytics information, and advertising interactions where applicable.

• Information From Third Parties: Information received from payment processors, delivery carriers, fraud-prevention providers, e-commerce platforms, analytics services, and advertising partners where those services are used.

Please do not provide sensitive personal information unless it is necessary for us to process a specific request.

2. How We Use Personal Information

We may use personal information to:

• Process payments, confirm orders, and arrange delivery.

• Provide order confirmations, shipping updates, and customer support.

• Manage returns, refunds, disputes, warranties, and product-related inquiries.

• Maintain customer accounts, shopping carts, and website preferences.

• Improve our kitchen and household product selection, website functionality, and customer experience.

• Detect, investigate, and prevent fraudulent transactions, security incidents, and misuse of our services.

• Send promotional communications where you have consented or where otherwise permitted by law.

• Maintain business, accounting, tax, and compliance records.

• Establish, exercise, or defend legal claims.

• Comply with applicable laws, regulations, court orders, and lawful government requests.

3. Cookies and Similar Technologies

Mossdew may use cookies, pixels, tags, and similar technologies for the following purposes:

• Essential Cookies: Enable shopping-cart functions, checkout, account access, fraud prevention, and other necessary website features.

• Functional Cookies: Remember language, region, and website preferences.

• Analytics Cookies: Help us understand website traffic, product interest, and how visitors use our website.

• Advertising Cookies: Measure advertising performance and provide more relevant advertisements where these technologies are enabled.

You may manage cookies through your browser or any cookie-preference tool available on our website. Disabling certain cookies may affect shopping-cart, checkout, account, or other website features.

Some browsers support privacy signals such as Global Privacy Control. Where applicable law requires us to recognize a valid opt-out preference signal, we will process that signal as required.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• E-commerce website and hosting providers.

• Payment processors and financial service providers.

• Warehouses, fulfillment providers, delivery carriers, and logistics partners.

• Customer-support and communication service providers.

• Fraud detection, cybersecurity, and identity-verification providers.

• Website analytics and advertising providers, where used.

• Accountants, attorneys, insurers, auditors, and other professional advisers.

• Government authorities or other parties when disclosure is required by law.

• A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of business assets.

• Other parties when you request or consent to the disclosure.

These providers may access personal information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

5. Sale, Sharing, and Targeted Advertising

Mossdew does not sell personal information in exchange for monetary payment.

Certain disclosures involving advertising cookies or cross-context behavioral advertising may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may opt out through any “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link made available on our website, through a recognized opt-out preference signal, or by contacting us at support@mossdew.com.

We do not knowingly sell or share the personal information of consumers under 16 years of age for targeted advertising.

6. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we process personal information under one or more of the following legal bases:

• Contract: Processing is necessary to accept, fulfill, deliver, return, or refund your order.

• Legitimate Interests: Processing is necessary to operate, improve, protect, and secure our business and services, provided those interests are not overridden by your rights.

• Legal Obligation: Processing is necessary to comply with tax, accounting, consumer-protection, fraud-prevention, or other legal requirements.

• Consent: You have given consent for activities such as optional cookies or promotional communications. You may withdraw consent at any time.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.

• Complete orders and provide customer service.

• Maintain required tax, accounting, transaction, and compliance records.

• Prevent fraud and protect the security of our services.

• Resolve disputes and enforce our agreements.

• Meet applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal obligations. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.

If a security incident affecting personal information occurs, we will investigate and provide notifications as required by applicable law.

9. International Data Transfers

Mossdew is operated from the United States. Our service providers may process information in the United States or other countries where privacy laws may differ from those in your location.

Where required by applicable law, we will use recognized legal safeguards for international transfers of personal information.

10. Children’s Privacy

Our website and products are intended for a general adult audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided personal information to us, please contact support@mossdew.com. We will review the request and delete the information where required by law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal exceptions.

• Obtain a portable copy of certain personal information.

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of the sale, sharing, targeted advertising, or qualifying profiling of personal information.

• Limit certain uses or disclosures of sensitive personal information.

• Appeal a decision concerning a privacy request where applicable.

• Receive equal service without unlawful discrimination for exercising your privacy rights.

To submit a request, email support@mossdew.com with the subject line “Privacy Request.” Please describe your request and the email address associated with your account or order.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate proof of authorization. We will respond within the period required by applicable law.

12. Regional Privacy Disclosures

California Residents

If the California Consumer Privacy Act and California Privacy Rights Act apply to our processing, California residents may have rights to know, access, correct, or delete personal information and to opt out of its sale or sharing. Residents may also have the right to limit certain uses of sensitive personal information and to exercise their rights without unlawful discrimination.

Colorado Residents

If the Colorado Privacy Act applies to our processing, Colorado residents may have rights to access, correct, delete, or obtain a portable copy of personal data and to opt out of its sale, targeted advertising, or certain profiling activities. Residents may also have a right to appeal certain decisions regarding privacy requests.

EEA and United Kingdom Residents

Subject to applicable law, residents of the European Economic Area and United Kingdom may request access, correction, deletion, restriction, or portability of personal information and may object to certain processing.

You may withdraw consent at any time where consent is the legal basis for processing. You may also lodge a complaint with the data-protection authority in your country of residence.

13. Marketing Communications

If you subscribe to marketing emails, we may send information about products, promotions, and store updates.

You may unsubscribe at any time by using the unsubscribe link in a promotional email or by contacting support@mossdew.com. Opting out of marketing will not prevent us from sending necessary transactional communications about orders, deliveries, returns, security, or policy updates.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other services. Their privacy practices are governed by their own policies, and Mossdew is not responsible for how independent third parties collect or use information.

We encourage you to review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we will update the effective date shown at the top of this page. If required by law, we will provide additional notice or obtain consent before material changes take effect.

16. Corporate Entity and Contact Information

For questions, privacy requests, or concerns about this Privacy Policy, please contact:

• Brand Name: Mossdew

• Operating Entity: Pure Foem INC

• Company Address: 124 Kingsley Ave, Pueblo, CO 81005, United States

• Customer Support Email: support@mossdew.com

• Direct Phone Line: +1 801-867-0219