Terms of Purchase

Effective Date: September 13, 2026

Welcome to Mossdew, operated by Pure Foem INC. These Terms of Purchase (“Purchase Terms”) govern all orders placed through the Mossdew website for kitchen tools, food-preparation products, dining accessories, storage products, and other household essentials.

These Purchase Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific terms displayed before checkout.

By submitting an order, you acknowledge that you have reviewed and agree to these Purchase Terms. Please read them carefully before authorizing payment.

1. Buyer Eligibility

By placing an order, you represent that:

• You are at least 18 years old or have reached the legal age required to enter into a binding purchase contract in your jurisdiction.

• You have the legal authority to use the selected payment method.

• The information submitted during checkout is accurate and complete.

• Purchasing and receiving the selected products is lawful in your destination.

• You are purchasing for lawful personal, household, or authorized business use.

If you place an order on behalf of another person or organization, you confirm that you have authority to bind that person or organization to these Purchase Terms.

2. Product Selection and Intended Use

You are responsible for reviewing the complete product page before purchasing, including available information about:

• Dimensions and capacity.

• Materials and finishes.

• Included components.

• Intended use.

• Cleaning and care requirements.

• Safety warnings.

• Compatibility with appliances or heat sources.

• Voltage and plug requirements for electrical products, where applicable.

Mossdew kitchen and household products must be used only for their intended purposes and in accordance with all labels, warnings, and care instructions.

Do not assume that a product is dishwasher-, microwave-, oven-, freezer-, stovetop-, or food-contact-safe unless the product description or accompanying instructions expressly state that it is suitable for that use.

3. Product Images and Descriptions

We make reasonable efforts to ensure that product photographs, descriptions, specifications, measurements, and colors are accurate.

However:

• Colors may appear differently depending on lighting, screen settings, or device type.

• Minor measurement differences may occur where products are measured manually.

• Packaging may change without materially changing the product.

• Natural materials may have reasonable variations in color, grain, texture, or appearance.

• Product descriptions may occasionally contain typographical or technical errors.

If a product is materially different from its description, damaged, defective, or otherwise nonconforming, contact support@mossdew.com. Available remedies will be determined under our Return and Refund Policy and applicable law.

4. Placing an Order

When you submit an order, you are making an offer to purchase the products listed in your checkout summary.

Before submitting your order, you are responsible for checking:

• The selected products and quantities.

• Product variations, sizes, or colors.

• Discount-code application.

• Billing and shipping information.

• Shipping charges.

• Taxes, duties, and the final order total.

An automated order-confirmation email confirms that we received your order. It does not necessarily mean that the order has been accepted.

5. Order Acceptance

An order is generally accepted when we send a shipment confirmation or otherwise confirm that fulfillment has begun.

We may decline, hold, or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability.

• An incorrect price or product description.

• Payment authorization failure.

• Suspected fraud or unauthorized activity.

• Quantity restrictions.

• Shipping or destination restrictions.

• An incomplete or invalid delivery address.

• A technical or system error.

• A legal or regulatory requirement.

If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

6. Customer Information and Account Accuracy

You agree to provide truthful, complete, and current order information.

Mossdew is not responsible for avoidable delays or additional costs caused by incorrect information supplied by the customer, including an incorrect:

• Name.

• Shipping address.

• Postal code.

• Telephone number.

• Email address.

• Product selection.

Contact support@mossdew.com within 12 hours of placing an order if you need to request a correction. Changes cannot be guaranteed after warehouse processing begins.

7. Prices and Currency

Unless otherwise stated, prices are displayed in U.S. dollars.

We may change product prices prospectively without prior notice. A price change will not ordinarily affect an order that has already been accepted, except where correction is permitted by applicable law.

The final amount displayed and accepted during checkout may include:

• Product charges.

• Shipping charges.

• Applicable sales taxes.

• Promotional discounts.

• Other charges clearly disclosed before payment.

8. Pricing and Listing Errors

If a product is listed at an obviously incorrect price or contains a material description error because of a technical or clerical mistake, we may pause or cancel the order before acceptance.

If this occurs, we will notify you and either:

• Offer the opportunity to confirm the order using the corrected information; or

• Cancel the affected item and refund the amount paid.

We will not charge a higher corrected price without obtaining your agreement where required by law.

9. Payment Authorization

Available payment methods will be displayed during checkout and may vary based on your location, currency, device, or payment provider.

By submitting payment information, you authorize Mossdew and its payment providers to:

• Validate the payment method.

• Obtain payment authorization.

• Charge the final order amount.

• Process an applicable refund or adjustment.

• Conduct reasonable fraud and security checks.

You represent that you are the payment-method holder or have permission from the holder to use it.

Payment services are provided by third parties that may apply their own terms and privacy policies.

10. Promotions and Discount Codes

Promotional offers and discount codes are subject to their stated conditions, which may include:

• Expiration dates.

• Minimum purchase requirements.

• Product or destination exclusions.

• Single-use restrictions.

• Customer or account limitations.

• Restrictions on combining multiple promotions.

A promotional code must be entered and successfully applied before checkout is completed. Discounts generally cannot be applied retroactively.

We may reject or cancel a code that is expired, unauthorized, duplicated, transferred contrary to its conditions, or used fraudulently.

11. Inventory and Product Availability

Availability indicators are estimates and do not guarantee that inventory will remain available until an order is accepted.

If an item becomes unavailable after you place an order, we may:

• Contact you regarding an available alternative.

• Ship the remaining products in your order.

• Cancel the unavailable item.

• Refund the amount paid for the unavailable item.

We will not substitute a materially different product without your agreement.

12. Order Processing and Delivery Estimates

Unless different information is displayed during checkout:

• Order processing generally takes approximately 3 business days.

• Delivery after dispatch generally takes approximately 10–20 business days.

• Eligible destinations are subject to a flat shipping fee of $5.99 USD per order.

Processing and delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Orders may be divided into multiple parcels when products are stored at different fulfillment locations. Separate tracking numbers may be provided.

Complete shipping terms are available in our Shipping Policy.

13. Shipping Delays

Delivery may be delayed by circumstances such as:

• Customs processing.

• Carrier backlogs.

• Severe weather.

• Public holidays.

• Transportation interruptions.

• Remote delivery locations.

• Supply-chain disruptions.

• Government restrictions.

If we determine that we cannot ship within the promised processing period, we will notify you and provide any option required by applicable law, which may include:

• Accepting a revised shipment date; or

• Canceling the unshipped order for a refund.

Temporary tracking inactivity does not necessarily mean that a parcel has been lost.

14. International Orders and Product Compatibility

International customers should review all available product specifications before ordering.

Where relevant, consider:

• Voltage and electrical frequency.

• Plug type.

• Appliance compatibility.

• Measurement units.

• Language of instructions.

• Materials and food-contact suitability.

• Local import restrictions.

Electrical specifications, where applicable, will be identified on the product page or product label. Do not use an incompatible electrical product or adapter.

Customers are responsible for complying with lawful restrictions applicable to their own use of a product. However, nothing in this section removes any product-safety, conformity, labeling, or consumer obligation that applicable law places on Mossdew.

15. Customs Duties, Import Taxes, and VAT

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or clearance charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the customer is responsible for charges assessed by destination authorities.

Customs charges are separate from the Mossdew shipping fee, and we generally cannot determine their amount in advance.

A customer’s refusal to pay an import charge may result in the parcel being delayed, abandoned, destroyed, or returned. Any refund eligibility will be reviewed under our Shipping Policy, Return and Refund Policy, carrier charges, and applicable law.

16. Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 12 hours after purchase.

Email support@mossdew.com with the appropriate subject line:

• Urgent: Order Change

• Urgent: Address Change

• Urgent: Order Cancellation

Include your order number, checkout email address, and requested changes.

We will make reasonable efforts to process the request, but changes or cancellations cannot be guaranteed after warehouse fulfillment or shipment has begun.

17. Transfer of Title and Risk of Loss

Subject to applicable law, title and risk of loss generally pass to the customer when the products are delivered to the shipping address provided during checkout.

A shipping carrier’s delivery confirmation may be considered evidence of delivery, but it does not eliminate rights or remedies that cannot legally be waived.

If a package is lost before delivery, arrives damaged, or is marked delivered but cannot be located, follow the procedures described in our Shipping Policy.

18. Inspection, Damage, and Incorrect Orders

Inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact support@mossdew.com within seven calendar days whenever reasonably possible and provide:

• Your order number.

• Your checkout email address.

• A description of the issue.

• Clear photographs or video.

• Photographs of the shipping label and packaging.

The seven-day reporting request helps us investigate carrier and fulfillment issues. It does not shorten any longer period required by mandatory consumer law.

19. Returns, Replacements, and Refunds

Except where applicable law requires otherwise, Mossdew purchases are final sale and are not eligible for voluntary change-of-mind returns or general exchanges.

Verified damaged, defective, incomplete, or incorrect orders may qualify for:

• A replacement.

• Replacement of a missing component.

• A partial refund accepted by the customer.

• A full refund.

• Another remedy required by law.

All returns require prior written authorization. Do not send products to our company address or return-processing address without receiving instructions.

Complete conditions and the approved return process are described in our Return and Refund Policy.

20. Statutory Consumer Rights

These Purchase Terms do not exclude or limit any consumer right that cannot legally be waived.

Depending on your location, mandatory rights may include:

• The right to receive goods that conform to their description.

• Remedies for faulty or unsafe products.

• Cancellation or withdrawal rights for certain online purchases.

• Refund, repair, or replacement rights.

• Protection against unfair or misleading contract terms.

Where these Purchase Terms conflict with a mandatory consumer law, the mandatory law will control.

21. Fraud Prevention and Identity Verification

We may use reasonable fraud-prevention measures and may request additional verification before accepting or dispatching an order.

Verification requests may be made when:

• Billing and shipping information do not match.

• A payment provider flags a transaction.

• An order contains unusual quantities or activity.

• We reasonably suspect unauthorized payment use.

Any verification information will be handled according to our Privacy Policy.

We may cancel and refund an order if verification cannot be completed or if we reasonably believe the transaction is unauthorized or fraudulent.

22. Privacy and Customer Communications

Personal information collected during ordering is handled according to our Privacy Policy.

We may retain emails, support messages, and transaction records for customer service, fraud prevention, dispute resolution, and legal compliance.

Telephone calls will not be recorded unless appropriate notice and any consent required by law are provided.

By placing an order, you agree to receive necessary transactional communications, including:

• Order confirmations.

• Payment notices.

• Shipping and tracking updates.

• Delay or cancellation notices.

• Recall or safety communications.

• Return and refund updates.

Marketing communications are subject to separate consent and opt-out rights where required.

23. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, labor disputes, port closures, carrier failures, supply interruptions, cyberattacks, public-health emergencies, or government restrictions.

This section does not eliminate any notice, cancellation, refund, or other obligation imposed by applicable law.

24. Governing Law and Disputes

These Purchase Terms and transactions with Pure Foem INC are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

Before initiating formal proceedings, you and Pure Foem INC agree to make a reasonable good-faith effort to resolve the matter through customer support.

Subject to mandatory consumer rights and laws allowing proceedings elsewhere, disputes may be brought in a court with jurisdiction in Pueblo County, Colorado, or the United States District Court for the District of Colorado.

Consumers may also have mandatory rights under the laws of their place of residence. Nothing in these Purchase Terms removes those protections.

25. Changes to These Purchase Terms

We may update these Purchase Terms prospectively to reflect changes in our products, services, or legal obligations.

Updated terms will be posted with a revised effective date. The terms applicable to an order are generally those presented when the order was submitted, unless a change is required by law or accepted by both parties.

26. Corporate and Customer-Support Information

For questions regarding an order or these Purchase Terms, contact:

• Brand Name: Mossdew

• Operating Company: Pure Foem INC

• Company Address: 124 Kingsley Ave, Pueblo, CO 81005, United States

• Customer Support Email: support@mossdew.com

• Direct Telephone: +1 801-867-0219

• Customer Service Hours: Monday–Friday | 9:00 AM–6:00 PM (EST)

For faster assistance, include your order number and checkout email address in your message.